The Covid-19 crisis has significantly reduced the possibility of global travel, limiting the ability of maintenance personnel and technical experts to intervene both on bases and on the theaters of operations. This situation underscores the relevance of remote support solutions, in particular the connected glasses developed by Arquus.
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Arquus customers can use their connected glasses autonomously and unlimitedly within their structures in Europe, thanks to the secure communication solution provided with the glasses (Picture source: Arquus)
To meet the specific needs of its customers, Arquus has recently developed a new special offer, centered on its connected glasses. As part of this offer, Arquus customers can use their connected glasses autonomously and unlimitedly within their structures in Europe, thanks to the secure communication solution provided with the glasses. Furthermore, Arquus is now committed to providing remote diagnosis within 24 hours after making an appointment, allowing for a very high level of reactivity for the forces.
A qualified report is now also systematically issued after each remote diagnosis in order to keep track of the actions carried out and provide feedback, while improving knowledge of the fleet. Perfectly adapted to current health conditions, this new offer ensures the greatest possible responsiveness to the needs of the forces and an in-house increase in skills, for maximum uptime and operational availability.
Arquus has developed and presented a connected eyewear solution as early as 2017. These glasses allow real-time transmission of what the operator in the field, or the technician in a certified workshop, sees, to a technical expert from Arquus' support teams. This expert is then able to guide the operator on site in his maintenance operations, providing diagnosis if necessary and supervising the corrective actions. In addition, the glasses allow the sending of technical documents or photos, ensuring a high level of interaction and totally personalized support. They thus guarantee fast and efficient assistance on technical issues.
Arquus benefits from a historical expertise in fleet support, built over decades on a fleet of nearly 25,000 vehicles in service with the French Army alone, 20,000 of which are directly supported by the company. With fleets supported on all five continents and expertise ranging from light vehicles to heavy armored vehicles, Arquus has comprehensive databases and a perfect understanding of how vehicle configurations evolve over time. This expertise is based on the MROD (Maintenance, Repair, Overhaul & Diagnostics) tools that Arquus provides to its partners in order to optimize fleet and maintenance management. These tools centralize the technical facts and optimize maintenance actions.
To optimize the operational availability of fleets, Arquus is able to offer other innovative tools, such as HUMS (Health & Usage Monitoring Systems), virtual reality training or additive manufacturing.
These glasses allow real-time transmission of what the operator in the field, or the technician in a certified workshop, sees, to a technical expert from Arquus' support teams (Picture source: Arquus)
